1.  Provide Better Patient Care

Effective communication between patients and care givers is a critical factor in providing good patient care. Without effective communication, limited-English-speaking patients may not get the care that they need, sometimes waiting longer for care or being misunderstood. Providing effective, professional interpretation services helps bridge the gap between patients and their care givers, ensuring effective communication and ultimately improved care for patients.

 2.  Improve Customer Satisfaction 

Accurate customer satisfaction measurements must include feedback from all patients, including your limited-English-speaking patients. If you don't already have adequate, effective interpretation programs in place, it is likely that customer satisfaction levels among limited-English-speaking patients are much lower than levels from the rest of the patient population. Providing better interpretation services to limited-English-speaking patients is an easy way to improve your customer satisfaction levels from those patients, which consequently improves your overall customer satisfaction levels. 

3.  Meet Federal Government Requirement 

Through Title IV of the 1964 Civil Rights Act and a recent Executive Order, the federal government now requires all federally funded health care providers to provide adequate accommodations for patients who don't speak English. These requirements are being enforced by the U.S. Department of Health and Human Services' Office for Civil Rights. Having effective, professional interpretation services available to all patients helps health care providers meet these federal requirements.

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